Customer Care Advisor

Job Summary:

At USAA, we're dedicated to serving the military community and their families.You'll play a vital role in providing exceptional service and support for our members' insurance needs. Through our comprehensive training program, you'll gain the knowledge and skills necessary to assist members with quotes, policy inquiries, billing, and more. Join us and be part of a team that truly makes a difference!

Job Duties and Responsibilities:

• Handle inbound and outbound phone calls, emails, or other contacts from members regarding insurance products.
• Assist members with quotes, binding new business, policy inquiries, billing, payments, underwriting, and coverage provisions.
• Identify and understand member needs to provide accurate advice and solutions for insurance products and services.
• Operate efficiently in a contact center environment while maintaining engaging member interactions across multiple channels.
• Maintain required Property & Casualty license and state registrations.

Qualifications and Experience:

• High School Diploma or GED equivalent.
• Ability to provide exceptional customer service by phone and email.
• Strong prioritization and multitasking skills.
• Knowledge of insurance regulatory and compliance requirements.
• Ability to acquire Property & Casualty licenses and state registrations within 90 days of hire.
• 1 year of customer contact experience in a needs-based sales environment.
• 6 months experience frequently communicating with customers by phone, email, or face to face.
• US military experience through military service or as a military spouse/domestic partner.

Benefits of the Position:

• Competitive compensation based on experience.
• Pay incentives based on corporate and individual performance.
• Comprehensive benefits package supporting physical, financial, and emotional wellness.
• Career path planning and continuing education support.

Salary:

The hiring range for this position is: $45,010 - $47,510.

About Company:

USAA is committed to serving the military community and their families. With a focus on honesty, integrity, loyalty, and service, we provide meaningful career opportunities and invest in the development of our employees. Join us and be part of an organization that values making a difference