Retention Agent

Retention Agent

Job Description of Retention Agent:

We are seeking an enthusiastic and dedicated one to join our team. As a key part of our organization, you will be responsible for fostering customer loyalty through inbound sales calls, selling and Boost Mobile products and services. You will have the opportunity to build relationships with existing and potential customers, providing them with tailored solutions and contributing to our continued success.

Roles and Responsibilities of Retention Agent:

• Reach out to customers exclusively through inbound calls, showcasing the wide range of DISH and Boost Mobile products and services to engage with both new and existing clientele.
• Identify customer needs, offering the best value by recommending appropriate products and services.
• Develop and preserve strong customer relationships, with a focus on satisfaction and retention.
• Demonstrate a robust problem-solving mindset and perseverance to overcome obstacles in order to stay on track towards meeting and surpassing sales goals.
• Maintain detailed customer interaction records and provide top-tier customer service throughout each engagement.
• To excel in sales, it is imperative to manage time effectively and be willing to embrace new techniques for sales enhancement.

Qualifications and Experience of Retention Agent:

• A high school diploma is a requirement, while a college degree is favored.
• Proven communication skills, including verbal, written, and interpersonal.
• Competency in multitasking and excelling in a fast-paced work setting.
• Even though sales experience is beneficial, it is not a prerequisite for this role.
• This position entails full-time work and the need for flexibility to accommodate weekends and holidays in the schedule.
• Working at one of our Direct Sales locations in person is a fundamental requirement for this position.
• Candidates are obligated to take a drug test as part of the pre-employment screening process.

Benefits of Retention Agent:

• Commencing at $20.50 per hour, the base salary is paired with uncapped commission potential.
• The desired yearly pay is $68,000, with the possibility of earning more depending on performance metrics.
• Paid training and continuous development provided to assist in realizing your full career capacity.
• Integrated healthcare benefits offering medical, dental, and vision insurance.
• Among the benefits offered are paid time off, a 401(k) plan with employer match, an ESPP allowing employees to purchase company stock, and assistance for tuition costs.
• Get free DISH TV programming for your household with discounted Sling TV and Boost Mobile subscriptions.
• The Rewards and Recognition program comprises a range of incentives and acknowledgments, including themed dining occasions, prizes, travel rewards, and extra bonuses.

Salary:

• The standard remuneration is $20.50 per hour.
• High-performing individuals can earn a substantial income through a performance-based earnings model, with the possibility of exceeding six figures each year.
• Target aual salary of $68,000, with potential for career advancement.

About Dish:

Our business spans satellite TV, live-streaming services, mobile products, and smart home solutions, and now we’re building America’s First Smart Network™. Our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile, and Gen Mobile. At DISH, we are committed to providing our customers with the best technology and services to enhance their coectivity experiences. Join us to be part of an iovative and dynamic team that shapes the future of communication and entertainment.