Customer Assistance Advisor

Job Summary:

Join USAA and be part of a team dedicated to serving the military community and their families.You'll play a vital role in providing exceptional service, sales, and retention activities for USAA Property & Casualty personal line products. We're committed to your growth and success, offering comprehensive training and development opportunities to help you excel in your career.

Job Duties and Responsibilities:

• Handle inbound and outbound phone calls, emails, or other contacts from members to facilitate the Property & Casualty member experience.
• Assist members with quotes, binding new business, rating, policy, billing, payment, underwriting, contract, and coverage provisions for insurance products and services.
• Identify and understand member needs to provide complete and accurate advice and solutions while minimizing member transfers and escalations.
• Efficiently navigate multiple systems and programs in a contact center environment to maintain engaging member interactions.
• Maintain required Property & Casualty license and state registrations.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Qualifications and Experience:

• High School Diploma or GED equivalent.
• Ability to provide exceptional customer service for members through phone and email communication.
• Ability to prioritize and multi-task while navigating through multiple business applications.
• Knowledge and understanding of insurance regulatory and compliance requirements.
• Acquire Property & Casualty licenses and state registrations within 90 days of hire, depending on location.
• 1 year of customer contact experience in a needs-based sales environment.
• 6 months experience frequently communicating with customers by phone, email, and/or face to face.
• US military experience through military service or as a military spouse/domestic partner.

Benefits of the Position:

• Competitive compensation within the range of $45,010 - $47,510 based on experience.
• Pay incentives based on overall corporate and individual performance.
• Comprehensive benefits package supporting physical, financial, and emotional wellness.
• Career path planning and continuing education support.

About Company:

USAA is committed to serving the financial needs of the military community and their families. With a focus on honesty, integrity, loyalty, and service, we provide meaningful career opportunities and invest in the development of our employees. Join us and be part of an organization that values making a difference