Customer Service Associate

Customer Service Associate

Job Summary of Customer Service Associate:

The primary responsibility of this role is to assist in the smooth running of store functions while emphasizing the importance of providing top-notch service to customers, assisting in merchandising strategies, and upholding the brand’s identity. This role requires a mix of independent duties and teamwork to establish a positive and cohesive shopping atmosphere.

Job Duties and Responsibilities of Customer Service Associate:

• Offer top-notch guest assistance to drive store profitability and foster customer devotion.
• Enhance guest involvement by promoting and educating them about loyalty and credit schemes.
• Enforce the prescribed protocols for maintaining the store’s visual appeal, managing product circulation, and operational protocols.
• Apply the company’s software, systems, and processes in order to accomplish daily duties.
• Team up with coworkers to meet store targets and sustain a positive working environment.
• Carry out supplementary tasks as directed by store leaders.

Qualifications and Experience of Customer Service Associate:

• Relevant prior experience in customer service is preferred.
• Proficient verbal communication and interpersonal aptitudes are indispensable in various settings.
• Capability to function autonomously or in a group setting in order to troubleshoot issues and accomplish objectives.
• Demonstrating a proactive and detail-oriented approach towards guest satisfaction and task fulfillment.
• Skilled in utilizing Zebra PDA devices and POS terminals comfortably.
• Ready to accommodate fluctuating schedules, which could involve shifts on weekdays, evenings, weekends, and festive seasons.

Benefits of Customer Service Associate:

• Energetic and cohesive work environment centered around teamwork.
• Staff perks involve discounted rates and involvement in company programs.
• Prospects for advancement and professional improvement from within.

About Bealls:

Established in 1915, Bealls Inc. remains a family-run enterprise that prides itself on serving local communities. The company’s retail outlets, Bealls and Home Centric, are known for offering top-notch products at competitive prices. Emphasizing a culture that values individuals, Bealls fosters authentic relationships, advocates for a healthy work-life balance, and cultivates a cohesive, team-oriented setting. With a presence in over 20 states, Bealls Inc. is committed to expanding its footprint and enriching customer interactions.