Customer Service Claims Analyst

Job Summary:

At USAA, we're dedicated to serving the military community and their families, making a real impact on their lives. Join us , where you'll provide essential claims service to members regarding auto or property First Notice of Loss (FNOL) claims. With our comprehensive training program and supportive work environment, you'll have the opportunity to learn and grow while making a meaningful difference.

Job Duties and Responsibilities:

• Document First Notice of Loss and gather relevant information for effective claim investigation.
• Create loss reports, verify coverage, and initiate damage assessment processes.
• Assist members with questions about the claims process, set expectations, and provide proactive communications and advice.
• Resolve status inquiries and route cases to handling adjusters when necessary.
• Operate effectively in a fast-paced contact center environment, handling back-to-back calls and navigating multiple systems while maintaining engaging member interactions.
• Embrace continuous improvement through coaching and collaboration with team members.
• Support workload surges and catastrophe response operations as needed, including potential weekend or holiday work.

Qualifications and Experience:

• High School Diploma or GED.
• Strong customer service skills with active listening, verbal, and written communication abilities.
• Highly developed interpersonal skills to collaborate effectively in a team environment.
• Ability to prioritize tasks and multitask while using various business applications.
• Successful completion of a job-related assessment may be required.
• May require acquisition and maintenance of insurance adjuster license within 90 days (USAA provides materials and licensing fees).

Benefits of the Position:

• Competitive compensation within the range of $43,750 to $45,750, based on experience and market data.
• Potential pay incentives based on overall corporate and individual performance.
• Comprehensive benefits package supporting physical, financial, and emotional wellness.
• Career development opportunities and continuous education support.
• Inclusive and supportive work environment fostering diversity and inclusion.

Salary:

The hiring range for this position is $43,750 to $45,750.

About Company:

USAA is committed to serving the military community and their families by providing essential financial products and services. With core values of honesty, integrity, loyalty, and service, USAA ensures its employees contribute to its mission of making a real impact on members' lives. As an Equal Opportunity Employer, USAA fosters an inclusive workplace environment where diversity is valued and respected. Apply today to join a team dedicated to serving those who served