Customer Sales Account Manager

Customer Sales Account Manager

Job Summary of Customer Sales Account Manager:

The role requires strong communication, organizational, and problem-solving skills to drive sales growth, enhance customer satisfaction, and foster a collaborative, motivated team environment. This manager will ensure seamless operations across various locations while meeting sales targets and enhancing team performance.

Job Duties and Responsibilities of Customer Sales Account Manager:

• Develop and implement effective sales strategies tailored to the team / market.
• Set and monitor sales targets, KPIs, and performance metrics to achieve business goals.
• Track and analyze market / team sales data to identify trends, opportunities, and areas for improvement.
• Lead, mentor, and motivate an inside sales team to optimize performance and productivity.
• Provide coaching and accountability to ensure quality execution of sales processes, strategies, and initiatives.
• Conduct consistent call coaching sessions and crucial conversations.
• Attend appointments, customer account reviews, and / or trade shows.
• Provide regular performance reports and insights to senior management.
• Conduct audits (dispositions) and address any gaps to ensure team calibration in alignment with business goals.

Qualifications and Experience of Customer Sales Account Manager:

• Ability to manage a team with varying levels of sales experience.
• Results-oriented with strong self-motivation, driven by financial and career growth opportunities.
• Advanced selling and negotiation skills.
• Excellent verbal and written communication skills.
• Strong management skills in mentoring, coaching, and counseling sales personnel.
• Proficient computer and technology skills.
• A passion for recruiting, retaining, and developing top-tier sales talent.
• Collaborative mindset, bringing together ideas and solutions for team and customer success.
• Advanced user of Salesforce.
• High School Diploma or GED Equivalent.
• 4+ years of sales experience.
• 1+ years of sales management experience.
• Bachelor’s Degree.
• Demonstrated experience leading inside sales teams.

Benefits of Customer Sales Account Manager:

• Salary range: $72,000 - $85,000, with commission potential of up to $34,000 based on meeting sales goals.
• Inclusive culture with associate-led Business Resource Groups.
• Flexible PTO (22 days) and holiday schedule.
• Online and retail discounts, Staples match 401(k), and wellness programs.

Salary:

Salary range: $72,000 - $85,000 with commission potential up to $34,000.

About Staples, Inc.:

Staples family of brands since 1998, has been a leader in office supplies since 1956. Offering a wide range of products from paper and toner to technology and custom print services, Quill is committed to delivering high-quality solutions with exceptional customer support. Quill’s dedication to the success of its customers and employees ensures a fulfilling work environment with abundant opportunities for professional growth and development.